In this episode of Hospitality Reinvented, we dive into a fresh take on KPIs—moving beyond traditional metrics to create a more people-centered approach. Learn why focusing on just the numbers falls short and how redefining KPIs to "Keep People Informed, Involved, Interested, and Inspired" can transform hospitality operations. Discover how this shift drives engagement, aligns your team, and ultimately, boosts your brand's long-term success. Ready to rethink your KPIs? Listen in for actionable insights to help you lead a high-performing team.

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