ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "On the front line of customer service: Station Agents see it all"
Episode Synopsis
Station Agents are the face of BART for many riders but the position might be one of the most misunderstood in the agency. On the latest edition of our podcast series "Hidden Tracks: Stories from BART" we take an in-depth look at Station Agents and the challenges they face on the job. Great customer service is the goal and many times Station Agents must respond to the unexpected. The new podcast explores the various responsibilities Station Agents handle every day and features an extended interview with veteran Station Agent Felicia.
Read the transcript here: https://www.bart.gov/news/articles/2017/news20171128
Read the transcript here: https://www.bart.gov/news/articles/2017/news20171128
More episodes of the podcast Hidden Tracks: Stories from BART
BART’s Inspector General is asking tough questions and saving taxpayers millions of dollars
05/06/2025
The future is now; the journey of the Fleet of the Future from blueprint to backbone of BART
09/01/2024
In God we trust