In this episode of HFS Unfiltered, Saurabh Gupta, President at HFS Research, sat with Hiral Chandrana, CEO and Board member of Veltris, to explore how verticalized AI is transforming digital product engineering, reshaping pricing and delivery models, and redefining what true customer-centricity looks like in an AI-native world.Hiral shares real-world insights on AI readiness, micro-industry innovation, leadership transformation, and why the next generation’s mindset will shape the next few decades of technological progress.The key discussion points include:Understanding Verticalized AIShifting from Traditional Models to Agile PracticesThe Role of Leadership in a Changing LandscapeDelivering Value through Domain Expertise and Product MindsetRead the recently published HFS Challengers Code Report titled “Vertical AI is a real win as Veltris lifts growth for micro-industries” on the HFS website here: https://www.hfsresearch.com/research/veltris-lifts-growth-micro-industries/

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