In this episode, we discuss the “Elephant in the Room”—what it's like to be 2.5 years into the pandemic. Our guests include emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore. During this episode, you will: Hear about the challenges that still need to be overcome in the wake of COVID-19Appreciate the impact that moral injury has had on healthcare workers Gain insight on hospital administrators’ perspectivesHear different perspectives related to travelling nursesUnderstand how patients measure their satisfaction with healthcareKnow the 3 questions patients want answered at the beginning of their healthcare encountersLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.Music and lyrics: Nancy Burger and Scott Weber

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