What if your biggest cost isn’t tools or materials, but people quitting? In this episode of Hard Hat to CEO, Chris G talks with Francie Jain, Founder of Terawatt, about what really keeps good workers around. They get into real stories, including how one hospital cut its turnover from 24% to just 4%, saving millions by focusing on trust, communication, and team culture. Whether you’ve got a small crew or a big company, this episode gives clear, practical ways to keep your people happy, growing, and sticking with you for the long haul.

Francie Jain is a two-time entrepreneur, and Terawatt is Francie’s second for-profit endeavor. Her previous role was as the founder of West River Partners, a third-party marketing consultancy that raised capital for Emerging Markets-based equity hedge funds. Francie graduated from Princeton University with a degree in Politics and a minor in Visual Arts, and then pursued a career in fashion. She then graduated from the University of Chicago Booth School of Business with an MBA. While Francie was once drawn to the business of art, she is now obsessed with the art of business.

Connect with Francie:
Website: https://terawatt.co/
LinkedIn: https://www.linkedin.com/in/franciejain/


Episode highlights:
(0:00) Intro
(1:04) What Terawatt does and why investing in people matters
(1:53) The secret to achieving retention
(6:25) Creating a culture of mutual respect and open communication
(14:07) Building and keeping a team
(16:05) The cost of temp workers vs. retention
(21:34) How to make employee suggestions actually work
(25:58) How many people are enough to create a “good group”?
(28:17) Why communication beats compensation in retention
(37:34) The importance of training
(40:39) How to get in touch with Francie or Chris G
(41:20) Outro

Connect with Hard Hat to CEO on:
Facebook: https://www.facebook.com/share/g/1BrHqc3wdF/
Instagram: https://www.instagram.com/hardhattoceo/
LinkedIn: https://www.linkedin.com/in/dcgilman/

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