Listen "Lessons in Luxury: Bruce Heinrich’s Guide to Chauffeur Excellence"
Episode Synopsis
Send us a textDo you have what it takes to build a luxury transportation service brand?In this episode, Ken and James sit down with Bruce Heinrich to unveil the secrets of building a luxury service brand in ground transportation. They explore the importance of company culture, employee respect, and quality service as the cornerstones of success. In this episode, you'll learn:Why company culture is criticalWhat to look for when hiring driversWhy you should treat employees with respectHow you can apply lessons from Ritz Carlton training programWhy you should invest in ongoing training and educationAt Driving Transactions, Ken Lucci and his team offer financial analysis, KPI reviews, for specific purposes like improving profitability, enhancing the value of the enterprise business planning and buying and selling companies. So if you have any of those needs, please give us a call or check us out at www.drivingtransactions.com. Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtpConnect with Kenneth Lucci, Principle Analyst at Driving Transactions:https://www.drivingtransactions.com/Connect with James Blain, President at PAX Training:https://paxtraining.com/
More episodes of the podcast Ground Transportation Podcast
None Of Us Are Smarter Than All Of Us: Building a Collaborative Culture, With Dr. Umut Aslan
08/10/2025
A Thorn Between Two Roses: Recapping a Legacy of Growth and Expansion, With Mike & Tim Rose
01/10/2025
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.