How do you design IT systems that survive every disruption—from leadership turnover to world-changing crises?Thomas Dewar, Chief Information Officer at Acupath Laboratories Inc., joins host Steve MacDonald to explore what sustainable technology really looks like inside healthcare. With decades of experience spanning 9/11, digital transformation, and COVID-19, Tom reveals how clear data, empathetic leadership, and practical cloud strategy keep mission-critical operations running when it matters most.Early in his career, Thomas replaced stacks of handwritten lab reports with automated dashboards that sparked better decisions. Today, he leads with the same principle: make information simple enough to inspire smarter questions.Key LearningsDesign systems that outlast you. Sustainability in IT means simplicity, documentation, and shared ownership.Validate before you automate. Trustworthy AI and analytics depend on verified, reproducible data.Protect uptime through planning. Migrate incrementally to the cloud while maintaining service continuity.Architect for anywhere operations. Cloud redundancy enables seamless collaboration—even from home.Lead with empathy. Understanding real workflows helps technology earn adoption, not resistance.“We rebuilt the entire company infrastructure as a web-based application in Azure so that it’s always available, always there, and they can use it at any given point in time.” — Thomas DewarFrom laboratory logistics to enterprise resilience, Thomas shares a playbook for CIOs who want stability without stagnation. His story connects human insight with technical precision—a model for how IT can stay both dependable and transformative.Listen now to learn how empathy, validation, and structure create IT systems built to endure.Links: 📝 Blog / Podbook: https://www.bigleaf.net/podcast-episodes/025-thomas-dewar/ ▶️ YouTube Playlist: https://www.youtube.com/playlist?list=PLSnAvj9VfOKQ2ISXOUIAc3Jse8S3eJIde 📰 LinkedIn Newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7313431647520006144 🎙 Captivate Feed: https://feeds.captivate.fm/go-beyond-the-connection/Links referenced in this episode:acupath.comlinkedin.comCompanies mentioned in this episode: Acupath Laboratories Microsoft Azure Leakin Watts Lotus

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