Glassix Spotlight

Por: Glassix
Dive into the evolving world of CX with 'Glassix Spotlight' hosted by Ran Yosef, VP of Marketing at Glassix. Join industry luminaries as they tackle CX challenges, from the human touch in automation to AI's transformative potential. Get expert insights and strategies for the future of customer-centric businesses.
37 episodios disponibles

Latest episodes of the podcast Glassix Spotlight

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Strategizing Success: Peter Ryan's Global Vision for CX and BPO Evolution 21/02/2024
Navigating the New Wave: Kate Bradley Chernis on Startups, Gen AI, and the Future of Customer Relations 21/02/2024
Crafting Tomorrow: Simon Kriss' Blueprint for AI-Driven Customer Experiences 05/02/2024
Future-Proofing CX: Blake Morgan's Vision of AI-Enhanced Experiences 29/01/2024
Mastering Customer Experience: Maurice FitzGerald on the AI Transformation 22/01/2024
Contact Centers Transformed: Neal Topf on the AI Revolution in Customer Experience 14/01/2024
The Evangelist's Playbook: Udi Ledergor on Revolutionizing CX Through Marketing Mastery 07/01/2024
Championing Success: Mary Poppen on Transforming Customer and Employee Experiences 02/01/2024
Leadership in the Era of Customer Experience: A Masterclass with Lior Arussy 17/12/2023
Scaling Success: Emilia D'Anzica on Fueling Revenue Growth Through CX Excellence 10/12/2023
Anticipating Needs: The Rise of Predictive Support in the AI Era – A Conversation with Jim Iyoob 01/12/2023
The Art of Memorable Service: A Conversation with Adrian Swinscoe 23/11/2023
A Talk with Steve Towers: The Generative AI Revolution in CX 17/11/2023
In Conversation with Dan Gingiss: Elevating Customer Experience with Generative AI 13/11/2023
In Conversation with Nate Brown: Mastering the Art of Customer Experience Through Voice and Leadership 06/11/2023
The Holistic Approach: Viewing CX Beyond Individual Interactions With Dennis Wakabayashi 30/10/2023
Unraveling the CX Controversies with Lynn Hunsaker 20/10/2023
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