Glassix Spotlight

Por: Glassix
Dive into the evolving world of CX with 'Glassix Spotlight' hosted by Ran Yosef, VP of Marketing at Glassix. Join industry luminaries as they tackle CX challenges, from the human touch in automation to AI's transformative potential. Get expert insights and strategies for the future of customer-centric businesses.
37 episodios disponibles

Latest episodes of the podcast Glassix Spotlight

From Support to Strategy: Jacob Eells on Redefining Customer Experience Leadership 23/01/2025
Unconventional Engagement: Luke Jamieson on Redefining the Future of Work and CX 20/11/2024
Building Trust with CEHX: Aileen Day on Elevating Human Experience in Business 06/11/2024
Purpose-Driven CX: Leslie Pagel’s Approach to Human-Centric Innovation 26/09/2024
Evidence-Based Excellence: Karl Sharicz’s Strategic Approach to CX Mastery 19/09/2024
Closing the Customer Knowledge Gap: Insights from Eckhart Boehme 09/09/2024
Data-Driven Dynamics: Patty Soltis’s Approach to Transformative CX 28/08/2024
Harnessing EI for Superior Customer and Employee Experiences with Sandra Thompson 20/08/2024
Leading change by building trust with Mark Slatin, CCXP 22/07/2024
Mastering Digital Transformation in Customer Experience: Masterclass with Andrew Carothers 22/06/2024
Gregorio Uglioni: Harnessing Human-Centric Strategies for Global Business Transformation 19/06/2024
Leading Change in Customer Experience: Strategies from Ricardo Araújo 05/06/2024
Bonnie Chase on Enhancing AI-driven CX in B2B SaaS 21/05/2024
The Power of Conversational AI in Customer Experience: A Talk with Cathal McCarthy 15/05/2024
Crafting Distinction in a Crowded Market by Delivering Stellar CX: Insights from Scott McKain 10/05/2024
Harmonizing Business Success: Olga Potaptseva's Blueprint for Customer-Centric Triumph 15/04/2024
Navigating the AI Frontier in Customer Experience: A Talk with Steve Hazelton 11/04/2024
Empowering Connections: Joseph W. DiNatale, Jr.'s Masterclass on Building Winning Contact Centers 26/03/2024
Heart & Science of CX: Stacy Sherman’s Blueprint for Authentic Customer Connections 22/03/2024
Revolutionizing CX with Empathy and AI: A Deep Dive with Dr. Hui Wu-Curtis 12/03/2024
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