futureofrisk.comAs a trailblazer of “big data,” insurance companies have been responsible for providing businesses with claims data insight to improve loss outcomes and to mitigate risks. Zurich North America’s Kris Shalda, Senior Vice President and Head of Claims Customer Relationship Management; and Larry Zeiner, Claims Vice President and Region Manager for the Claims Relationship Management, give a deeper understanding of how using big data drives changes in behavior, identifies the need for different coverages and provides awareness of loss trends.

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