Power outages happen - whether from cars hitting poles, squirrels causing mischief, or trees falling during storms. But what if you could know exactly when your electricity will be restored without making a single phone call?Statesville Public Power is revolutionizing how customers experience outages here in Statesville with a new management system launching this fall. In our conversation with Assistant Director Jared Wiles, we explore how North Carolina's oldest municipal electric utility (dating back to 1889) is bringing cutting-edge technology to its customers.The days of manually responding to outage calls and posting social media updates every 45 minutes are coming to an end. The new system will automatically detect when your power goes out, send you text notifications with estimated restoration times, and keep you updated as repairs progress. A customer-facing portal will show affected areas on a map, helping you avoid dangerous locations during major outages. Behind the scenes, predictive technology will help crews identify problem locations faster, getting your lights back on more quickly and safely.This transformation depends on having your current contact information, especially your mobile number. Take a moment to update your details at www.statesvillenc.net (click "Update My Info" under Quick Links), call 704-878-3564 (option 7), or stop by in person. Join Statesville Public Power as they honor their legacy as "First in Light" while bringing smarter service to every customer.

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