Snap-on Tools has spent more than a century perfecting one of the most unique franchise models in the world — a fully mobile, relationship-driven tool business with no retail stores and a fiercely loyal customer base.
 
In this episode, Adam Wright, Marketing Manager at Snap-on Tools Australia, breaks down the five key things that have shaped the brand into a global powerhouse. From premium products and unmatched brand loyalty, to their iconic mobile store model, world-class training in Dallas, and deep ongoing support, Adam reveals how Snap-on delivers convenience, reliability, and trust at every level.
 
With franchisees who become part of their customers’ daily lives and sometimes even their weddings Snap-on Tools continues to expand through a model built on strong relationships and consistent service.
 

0:00  Introduction
0:25 Key #1: Why Snap-on’s product quality drives lifetime customer loyalty
2:17 Key #2: Key #2: Bringing the store to the customer: Snap-on’s mobile convenience model 
3:35 How often do franchisees visit workshops
5:14 Key #3: No stores, no big-box retail
7:10 Key #4: Key #4: World-Class training & support (including Dallas, Texas)
9:18 How Snap-on’s diagnostic platforms support modern vehicle technology
10:11 Key #5: Ride-along support: hands-on coaching after Texas training
11:28 What day-to-day ride-along support looks like
13:33 Wrap up
 
Podcast Produced by:  www.franchisebusinesshub.com.au
 
Listen or Watch on;
 
Spotify: https://tinyurl.com/ycw8p9me
Apple Podcasts: https://tinyurl.com/4mhunb85
Amazon Music: https://tinyurl.com/y59r97v3
YouTube: https://youtu.be/J9AUkKKrXBk

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