This week we’re following on from our talk about honesty and looking at how we can make honest conversations easier using a client management process.Client management covers all the things we need to do to work with a customer, and the time frames needed to get the job done. This might sound a long way away from mental health at work but in fact, the research showed that business owners who have a shared client process are likely to be less stressed than those who do not. We talk about having a transparent system and learning how to communicate well with the client. Putting a process in place can be a powerful business tool for micro-business owners. Here are some of the resources referenced in this episode: Past Podcast Episodes (Season 1)Episode 11 Mindfulness (Finding the Gap)Client Management Platformshttps://basecamp.com/https://trello.com/Accounting Softwarehttps://www.xero.com/au/Templateshttps://www.canva.com/https://business.gov.au/ Remember, this podcast is not a medical or psychological service. If you need urgentsupport please contact any of the services listed below:Lifeline: 13 11 14Beyond Blue: 1300 22 46 36Suicide Call Back Service: 1300 65 94 67See omnystudio.com/listener for privacy information.

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