This week on Fixed Ops Mastermind we are joined by Scott Brown, technician & owner of Connie & Dick’s Auto Service Center, as well as manager of Diagnostic Network! Tune in as he dives into making the most of the collaborative relationship between dealers and independent shops!Where to find Scott Brown:https://www.connieanddicks.com/https://diag.net/abouthttps://www.linkedin.com/in/scott-brown-diag?trk=public_post_feed-actor-nameThis episode is brought to you by:Parts Edge:...Follow Fixed Ops Mastermind:https://www.linkedin.com/company/fixed-ops-mastermind/https://www.facebook.com/fixedopsmastermindhttps://www.instagram.com/fixedopsmastermind/ https://fixedopsmastermind.com/ #dealerships #smallbusiness #familyowned #autoshops
(00:00) - Intro

(01:23) - Bridging the Gap - Customer Service and Collaboration

(14:20) - Staying Competitive - Technology and Expertise

(28:05) - Building a Strong Team - Recruitment and Development

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