About A.J.  My thirty-five years of automotive experience in sales and service give me a unique perspective which allows me to coach & instruct the automotive dealership professional to be relevant in TODAY'S modern service department. My goal is to coach on how to increase repair order growth, maintain the highest level of customer satisfaction, increase profitability while implementing innovative business practices to grow a business. This is done by having fun and coaching through a collaborative approach. I specialize in all aspects of the Express Service business model and facilitation of Service processes and strategies Specialties: Virtual Training & Facilitation Sales & Service Facilitation Express Business Model Expert Increase retention Increase fixed operations volume Management and service advisor coaching Customer satisfaction strategies Integrity Selling and Sales techniques Warranty Compliance Coaching Marketing "Train your people well enough so they can work anywhere. Treat them well enough so they won't want too" Richard Branson-Virgin   A.J. on LinkedIn Get full access to Fixed Ops Mastermind at fixedopsmedia.substack.com/subscribe

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