The Emotionally Intelligent Leader: Jim Rembach

First Contact: Stories of the Call Center
29/05/2020 53 min Temporada 1 Episodio 5
The Emotionally Intelligent Leader: Jim Rembach

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Episode Synopsis

Jim Rembach had a long journey in the contact center space, then he got out. He took a few years to realize he wanted back in. So he returned and went all in. Christian sat down with Jim and went back to the basics: how does an emotional intelligence certified specialist go about being a leader in a contact center. Amidst a global pandemic especially. This is First Contact, Stories of the Call Center, Episode 5 of Season 1.

More episodes of the podcast First Contact: Stories of the Call Center

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From Cold Calls to Chatbots - The Evolution of Contact Centers: Phillp Bennett 26/06/2025
The Most Underrated Driver of CX Performance? Your Headset, with Vern Fernandez 28/05/2025
How to Build a People-First Contact Center That Actually Reduces Turnover: Sam Falletta 17/04/2025
From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira 12/03/2025
AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi 12/02/2025
Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman 15/01/2025
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