First Contact: Stories of the Call Center

First Contact: Stories of the Call Center

Por: NobelBiz Studios
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
64 episodios disponibles

Latest episodes of the podcast First Contact: Stories of the Call Center

Outbound Survival Guide: AI, Robocalls, and Real Compliance: Eric Troutman 17/09/2025
Call Center Growth Strategy: From Agent to CRO with Mike McGuire 20/08/2025
From Intern to Innovator: Real‑Time Caller Insights & Entrepreneurial Grit, with Amanda Pietrocola 23/07/2025
From Cold Calls to Chatbots - The Evolution of Contact Centers: Phillp Bennett 26/06/2025
The Most Underrated Driver of CX Performance? Your Headset, with Vern Fernandez 28/05/2025
How to Build a People-First Contact Center That Actually Reduces Turnover: Sam Falletta 17/04/2025
From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira 12/03/2025
AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi 12/02/2025
Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman 15/01/2025
What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers 13/11/2024
Empowering Women and Event Success in Lead Generation: Sara Malo 16/10/2024
Building a Customer-Centric Culture: Annette Franz 18/09/2024
The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown 28/08/2024
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment 24/07/2024
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley 12/06/2024
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter 29/05/2024
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer 24/04/2024
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast 06/03/2024
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III 07/02/2024
Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff 01/11/2023
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