This is the audio-only version of our monthly finance and technology talk show, FinTechTalk. Join us on Tuesdays for free by visiting www.business-reporter.co.uk/fintechtalkThe panel discussion is titled:The Fraud Experience: A Key Banking Relationship DifferentiatorShifting internal KPIs from average handle time to resolution rates, customer satisfaction and escalation reductionMoving to parallel investigation workflows,reducing time to decision and improving first-touch resolution ratesWhere technology enhancements could have a huge positive impact on the fraud experienceThis episode is hosted by Charles Orton-Joneshttps://www.linkedin.com/in/charles-orton-jones-9438212/Ron Shevlin, Chief Research Officer, CornerstoneRyan Sorrels, Chief Revenue Officer, Quavo Hosted on Acast. See acast.com/privacy for more information.

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