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Listen "Fear the Bug, Episode 104: Incidents and Customer Support"
Episode Synopsis
In this week's podcast we look at some of the ways that you can use OnTime for your customer support and help desk needs. This includes using customer support incidents, unique incident numbers, tiered support, and using customer information within the incident item type.
More episodes of the podcast Fear the Bug Video Podcast (SD)
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FTB #187: Managing the Product Backlog
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FTB #186: Project Settings
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FTB #185: Fields and Workflow
10/01/2012
FTB #184: Workflow and Project Edit
05/12/2011
FTB #183: Administrator Essentials
21/10/2011
FTB #182: End User Essentials
21/10/2011
FTB #181: OnTime Views
14/09/2011
FTB #180: Scrum in OnTime
02/09/2011
FTB# 179: OnTime Filters
17/08/2011
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