ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-Associal- Information Perspective"
Episode Synopsis
Ze Wang et al. Academy of Management Journal, 2017, Vol. 60, No. 1, 109–129.
The post Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-Associal- Information Perspective appeared first on College of Business.
The post Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-Associal- Information Perspective appeared first on College of Business.
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