Learn the key takeaways from a designer of colored bricks, how behind the scenes activity can support your customer-facing activity, and how the art inside the front door can set the tone for a stay. Bite-Sized Delight From the Episode: • Every step of the journey (even before and after they interact with you) is relevant to the customer's experience. • How delegation can help you deliver remarkable experiences in each interaction. • How art and aesthetics can establish first impressions for your customers. Are You Looking for Things We Referenced? • Five Things I Learnt as a Designer at LEGO by Johnny Makes • BELAY Solutions • Caesars Palace Las Vegas • 1 Hotel South Beach Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

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