Constant change in the payments business is a fact of life, from the need to comply with global regulatory requirements such as ISO 20022, to the implementation of the latest technologies to improve customer service. That need for change is likely to only get bigger and more demanding in the years to come. In this podcast our experts discuss how financial institutions can exploit the opportunities brought by access to real time data to increase operational efficiency and agility while enhancing the customer experience. But how do you go about changing the entire organisation to be real-time?

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