Experience Action

Experience Action

Por: Jeannie Walters, CCXP
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
147 episodios disponibles

Latest episodes of the podcast Experience Action

Mostrando página 5 de 8

Strategically Addressing Low-Volume Customer Concerns 23/04/2024
Customer-Facing Employees and CX Buy-In 09/04/2024
Must-Haves for Successful CX Programs 02/04/2024
CX Pulse Check - March 2024 26/03/2024
Balancing Policy with Personalized Experiences 19/03/2024
When Loyalty Programs Go Wrong 12/03/2024
Those Needy Customers!! 05/03/2024
CX Pulse Check - February 2024 27/02/2024
How Much Data Is Too Much? 20/02/2024
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX 13/02/2024
Right and Wrong Ways to Use AI in CX 06/02/2024
CX Pulse Check - January 2024 30/01/2024
How Do You Balance Innovation and Simplicity? 23/01/2024
What Influences All Leaders To Care About Customer Experience? 16/01/2024
What is the Value of Customer Feedback? 09/01/2024
5 Must-Do's to End the Year Strong 12/12/2023
Balancing Humans and AI in CX 05/12/2023
CX Pulse Check - November 2023 28/11/2023
Your CX Library 14/11/2023
Getting Part-Time Employees to Embrace CX 07/11/2023
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