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Listen "John Reynolds: Rehumanizing interactions between IT and end users"
Episode Synopsis
Show notes:
John Reynolds navigates a unique approach to modern IT as the Head of IT at Pleo. Culture and interactions with humans come first in order to truly enable users to do their work. Join us on this episode as John talks about how their team works to put people first.
Topics discussed:
How John Reynolds got into their professional career
Creating an IT team from scratch for growth
Emotional healing with IT teams
Allowing IT to enable users to get their work done
“Invisible when we can be, and unmissable when we should be”
Reducing escalation friction
Letting people talk to IT like they talk to everyone else
Standardizing processes for IT logistics in hybrid workforces
The future of IT
Where to get in touch:
LinkedIn
Try Fleet
Fleet makes it easy to get accurate, actionable data from all your endpoints. From full disk encryption to healthy antivirus software and any query in between. See for yourself. Sign up for Fleet Sandbox for free today:
https://fleetdm.com/try-fleet/register.
John Reynolds navigates a unique approach to modern IT as the Head of IT at Pleo. Culture and interactions with humans come first in order to truly enable users to do their work. Join us on this episode as John talks about how their team works to put people first.
Topics discussed:
How John Reynolds got into their professional career
Creating an IT team from scratch for growth
Emotional healing with IT teams
Allowing IT to enable users to get their work done
“Invisible when we can be, and unmissable when we should be”
Reducing escalation friction
Letting people talk to IT like they talk to everyone else
Standardizing processes for IT logistics in hybrid workforces
The future of IT
Where to get in touch:
Try Fleet
Fleet makes it easy to get accurate, actionable data from all your endpoints. From full disk encryption to healthy antivirus software and any query in between. See for yourself. Sign up for Fleet Sandbox for free today:
https://fleetdm.com/try-fleet/register.
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