In this conversation, Carol Schultz and Bill Benjamin discuss the challenges of having difficult conversations in the workplace, emphasizing the importance of emotional intelligence and creating a culture of feedback. They explore the concept of the 'last 8%'—the unspoken words in tough discussions—and how to foster an environment where employees feel safe to express themselves. The discussion also touches on the impact of toxic leadership, the necessity of assessing emotional intelligence, and the role of organizational culture in driving performance. Bill shares insights from his experience at the Institute for Health and Human Potential, highlighting the need for courage and connection in building a high-performing culture. Connect With Host Carol SchultzFind more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, and Instagram.Want to be our next guest expert? Email [email protected] with your information. And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!

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