ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Episode 118 – Special Edition: Handling the Unhappy Patient"
Episode Synopsis
Think back to the last time you had to handle an unhappy patient: are you proud of how you dealt with that interaction? Are there maybe some things you would have done differently? We’ve all been there. After our episode last week, Dr. Chad and I stayed on after our interview to discuss a letter he received from an unhappy patient. We kept the mic hot and are happy to now share this candid, personal conversation as we cover: When to act and when to wait How to take your patient along for the ride Case presentation
More episodes of the podcast Everyday Practices Dental Podcast
Micro Moves That Beat Burnout (E.307)
15/10/2025
The Power of One Small Change (E.305)
24/09/2025
Your Patients’ Hidden Gum Score (E.303)
10/09/2025
Dealing with Difficult Patients (E.302)
03/09/2025
Membership Plans Made Simple (E.299)
06/08/2025
In God we trust