What Do You Do When Your Client Pulls A Bait And Switch?

11/01/2021 21 min Temporada 1 Episodio 102
What Do You Do When Your Client Pulls A Bait And Switch?

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Episode Synopsis

Craig Sender, the senior director of public and analyst relations at the Copyright Clearance Center and an adjunct professor at Boston University, discusses: 1) What do you do when your client pulls a bait and switch? 2) The three most powerful words when pushing back on inappropriate requests 3) Why we still need timeouts  

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