E17: The Heart of Service

EQ@Work
25/10/2023 12 min

Listen "E17: The Heart of Service"

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Episode Synopsis

The foundation of service excellence lies in the ability to truly understand customers. Emotional Intelligence will empower us as service providers, to tune into the emotions and needs of your customers. By empathizing and actively listening, we can anticipate and respond to those needs effectively. And this level of understanding fosters trust and loyalty
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