You can get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.Summary Keywordsleaders, healthcare, organisation, lean, continuous improvement, called, podcast, learn, create, patient, mistake, behaviour, year, opportunity, work, culture, people, mark, problem, approachIntroductionWelcome to Episode 164 of the Enterprise Excellence Podcast. I am so pleased to have Mr Mark Graban joining us for this episode. Mark helps others learn how to improve to sustain their performance. He is the author of "Lean Hospitals", "Healthcare Kaizen" and most recently "Measures of Success". Mark hosts several podcasts, including "Lean Blog Interviews" and "My Favorite Mistake". We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.Episode Links:YoutubeFull episode:  https://youtu.be/i7O9VjNr4ZwTwo-Minute Tip:Enterprise Excellence Academyweb:ContactsMark’s ProfileLinkedIn: linkedin.com/in/mgrabanWebsites: markgraban.com/  (Company Website)·      leanblog.org/  (Blog)Email: [email protected]: MarkGraban Brad's ProfileConnect via LinkedIn or call him on 0402 448 445 or email [email protected]'s next?1.     Research PDSA a little further with Mark, https://youtu.be/GVuGqOCQeVo?si=jKsorrOCUN3Gt2I82.     Have a look at the new public course we are offering in Feb 2024: training3.     Get a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/Thanks for your time, and thanks for helping to create a better future.

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