Contact us and share your opinionTelephone consultations for your practice How would you set up a telephone triage system at your practice? How can you make telephone consultations work for your practice? Find out here with Dr Toni Hazell in this comprehensive guide.  🔴 Subscribe: https://bit.ly/eGPlearningYTsubscribe 🔴  In this episode, Dr Toni Hazell explains how her practice changed to use telephone consultations which have led to better patient engagement, satisfaction and clinician satisfaction, and workload control. Sounds too good to be true? Well after seven years her practice is still going strong.  Find out how in this episode.  Contact Dr Toni Hazell at https://www.tonihazell.com Telephone Consultation tips for GPs and primary care: https://egplearning.co.uk/quick-telep... 01:10 Telephone triage journey02:10 Audit your demand03:40 The proposed system07:15 Where telephone triage may not work09:05 DrGandalf's telephone triage tip09:40 Telephone triage with children12:00 Telephone triage transition15:20 10 mins for a face-to-face consultation? Improve your productivity in General Practice: https://www.youtube.com/watch?v=paTZy... 18:00 Telephone triage as a practice?19:50 Improving the patient journey21:00 Telephone triage vs signposting22:35 Further exceptions to telephone triage22:25 How does duty doctor work?25:35 How real an issue is decision fatigue?27:55 How to deal with urgency?29:10 Top tips for documentation with telephone consultations32:20 Managing late attendance Online consultations made easy: https://www.youtube.com/watch?v=tBSJd... 35:35 Tips for telephone

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