Customer service isn’t just for business owners — it’s about how you show up. In this episode, I share a simple story that made me rethink consistency, accountability, and the small moments that shape how others experience us. Whether you’re building a brand or navigating your 9–5, this is your reminder: Soft skills are power moves. _____ We often hear, “Don’t do too much.” But what if doing a little extra is exactly what sets you apart? In this episode of Dreams In Drive, I share a story about my son’s weekly piano lessons — and how one small, consistent gesture (a reminder call from his school) completely changed the way I think about customer service, personal branding, and how we show up in the world. From that “annoying” phone call to the soft skills that leave a lasting impression, we dive into why being memorable is a strategy, not a burden. Whether you’re an entrepreneur, creative, climbing the corporate ladder, or simply building your dream, how you make people feel matters. From how you send emails, greet coworkers, or finish a project — those “soft skills” are your secret sauce. This episode will help you: Reframe what it means to “go the extra mile” Understand how good service builds trust (and retention!) Recognize the everyday ways your presence is part of your brand Because being likable, thoughtful, and consistent? That’s not extra — that’s the real flex. This episode is your reminder that going the extra mile isn’t extra... it’s strategy. How you show up in the world matters. So, be intentional! *SUBSCRIBE TO THE ROAD TRIP NEWSLETTER: http://www.dreamsindrive.com/join *Follow Dreams In Drive on Social: *http://twitter.com/dreamsindrive *http://instagram.com/dreamsindrive *Follow Rana on Social: *http://instagram.com/rainshineluv *http://twitter.com/rainshineluv

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