Ben sits down with longtime friend and founder of Lakeshore Helping Hands, Neal Goss, to explore what great non-medical caregiving really looks like and why it can restore independence for clients while easing stress for families. Paralyzed at 15 after a hockey accident, Neal has relied on caregivers for 25 years. That lived experience shaped his system for recruiting, interviewing, and training caregivers around what matters most: empathy, reliability, clear boundaries, and a relationship grounded in mutual respect.
Together, they unpack:
* The difference a dignity-first caregiver makes in daily life and family dynamics
* How to vet agencies and individual caregivers (green flags vs. red flags)
* Why values and communication often matter more than résumés or prior tasks
* Lessons learned the hard way (and a few humorous missteps) about keeping professional lines intact
* Neal’s purpose-driven leap from finance to entrepreneurship to help others avoid common pitfalls
If you’re navigating care for an aging parent, living with a disability, or building a caregiving team, this conversation offers practical takeaways and a hopeful blueprint for better support at home.

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