Theresa Szczurek is the Co-founder, COO, and Corporate Board Member of Radish Systems LLC. Radish Systems LLC is the worldwide leader in visual interactive voice response and visual live assistance solutions, improving the way businesses communicate with mobile devices and browser users by sharing ‘Voice with Visuals.’ In this episode, KJ and Theresa discuss how visual and voice technologies can significantly enhance customer service, reduce frustration, and improve efficiency across various sectors such as healthcare, emergency services, and public sector communications. Theresa also reflects on her passion for purposeful work, the importance of enthusiasm in driving change, and her vision of leveraging artificial intelligence to further transform customer interactions.   Key Takeaways: 06:02 Challenges in Traditional Call Centers 18:31 Revolutionizing Customer Communication 26:30 Success Stories and Real-World Applications 37:56 Pursuit of Passionate Purpose   Quote of the Show (27:00): “The way to communicate, the tools to communicate have changed a bit over time, but yet people, I believe, have an inherent need to connect and to communicate.” – Theresa Szczurek   Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.   Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval   Ways to connect with Theresa SzczurekLinkedIn: https://www.linkedin.com/in/theresaszczurek/    Twitter: https://twitter.com/theresaszczurek?lang=en Company Website: https://radishsystems.com Company LinkedIn: https://www.linkedin.com/company/radish-systems-llc/   How to get more Disruption/Interruption:  Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlDSee omnystudio.com/listener for privacy information.

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