AI is set to revolutionise housing associations, offering tools that improve operational efficiency, enhance tenant satisfaction, and enable proactive asset management. From chatbots to systems predicting repairs and rent arrears, AI is already gaining traction. Full-scale adoption and widespread integration are expected in the next two years.

However, apart from a few specific AI applications, most housing associations lack a comprehensive AI strategy that addresses risks and opportunities across the entire organisation. Developing a strategic framework for AI will help housing associations mitigate risks and harness AI's full potential to improve tenant experience and long-term sustainability.

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