AI in insurance: Catalyzing compliance, equity, and customer service during crisis

Deloitte AI360: A fast-paced AI podcast for a fast-paced world
09/07/2025 7 min Temporada 2 Episodio 9
AI in insurance: Catalyzing compliance, equity, and customer service during crisis

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Episode Synopsis

Tim Cercelle is Deloitte's insurance sector AI lead and a 35-year veteran of the industry. On this episode, he joins Jim to talk about the biggest AI advancements in the field, from compliance evaluation to improving customer service in real-time during emergencies. Plus, why governance helps you move faster with AI.

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