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Listen "075: Human agent & AI cohesion in the contact center. What will it take?"
Episode Synopsis
Send us a textNikola and Damien are back to discuss the ongoing evolution of AI in the contact center industry. We'll explore whether AI is truly replacing human workers or simply augmenting their capabilities, covering Klarna's automation efforts and recent Gartner predictions, and analyzing the challenges and opportunities in implementing AI solutions. We touch on essential aspects of project management, customer service strategies, and the future of AI integration in contact centers. Join us, or be assimilated! Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube
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