ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "063: Surprising findings from PolyAI's recent CS trends report"
Episode Synopsis
Send us a text** Check out the report that inspired the episode **Damien welcomes PolyAI's senior director of brand, Kylie Whitehead, to discuss the findings from two comprehensive surveys highlighting trends in customer experience (CX) and contact center leadership. Learn about the evolving roles of CX leaders and the increasing influence of AI, as well as the differing sentiments of contact center agents towards automation. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube
More episodes of the podcast Deep Learning with PolyAI
Can journalism teach us how to trust AI?
04/12/2025
What does truly multilingual CX sound like?
13/11/2025
Can we solve AI's "deer-in-headlights" problem? (with Dan Miller, founder of Opus Research)
16/10/2025
Should hyper-growth brands still pick up the phone? (with Austin Towns, CTO of Hello Sugar)
16/10/2025
Your new favorite colleagues aren’t human
04/09/2025
In God we trust