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Listen "031: Generative AI in the Contact Center - Build or Buy?"
Episode Synopsis
Send us a textDamien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions? They cover pros and cons considered in the decision-making process, highlighting the importance of established vendors, internal capabilities, technological advancements, user experience, and the need for accountability and measuring success.Yeah, we sell voice AI, so we're a bit biased. Check out this buyer's guide for practical tips on requirements and vendor evaluations. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube
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