Calling 995? You may be rerouted to the NurseFirst helpline instead – here’s how it works

Deep Dive
05/06/2025 17 min Temporada 6 Episodio 14
Calling 995? You may be rerouted to the NurseFirst helpline instead – here’s how it works

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Episode Synopsis

Non-life-threatening 995 calls will be directed to NurseFirst, a triage helpline, under a six-month nationwide trial aimed at easing the burden on emergency services. How exactly does it work, and will the public adapt? Steven Chia and Otelli Edwards find out from Col Dr David Pflug, chief medical officer of the Singapore Civil Defence Force and Dr Jade Kua, clinical lead for the NurseFirst helpline and senior consultant at the emergency medicine department in Woodlands Health.See omnystudio.com/listener for privacy information.

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