CX Unplugged

Por: Gabrielle Gonzalez
For far too long the handling of customer matters has been considered a soft skill. Successful companies today recognize that the customer experience is king, or from my perspective is QUEEN! Tune in for real life stories about missteps and masterful manifestations in the world of multifamily. In this series you will hear from me and other industry experts about how prioritizing the Customer Experience led to success!
28 episodios disponibles

Latest episodes of the podcast CX Unplugged

027 - CX from a Decision Makers POV 21/10/2025
026 - The difference Between CS and CX 07/10/2025
025 - What You Talkin' Bout? Why Your Organization Needs A Common Service Language 23/09/2025
024 - Satisfacts Report- Why Customer Experience is the Game-Changer in Business Success 15/09/2025
023 - The Intersection of Passion and Data in Customer Experience 26/08/2025
022 - From Bought to Earned: Transforming Your Prospect Strategy 12/08/2025
021 - The Human Element: Enhancing Maintenance Through Customer Service 29/07/2025
020 - One Star, Five Topics: Breaking Down a Brutal Review 08/07/2025
019 - From Classroom to Community: Lessons in CX 17/06/2025
018 - From Data to Doorstep: Turning Resident Feedback Into Action 03/06/2025
017 - What's in a Word? 20/05/2025
016 - Leading the Charge: How Boundaries and Recovery Shape Exceptional CX with Shanenn Bryant 06/05/2025
015 - Lessons Learned Series Episode #4 15/04/2025
014 - Lessons Learned #3: The Power of Mentorship and Emotional Intelligence with Tara Samuels 01/04/2025
013 - Lessons Learned #2 – Turning Career Missteps into Growth with Amanda Maclin 18/03/2025
012 - Lessons Learned Episode 1 04/03/2025
011 - Building Customer Relationships with Matt Beauchamp 25/02/2025
010 - Let's Start New Conversations with FORD | CX Unplugged 28/01/2025
009 - Managing CX Across Business Verticals 19/12/2024
008 - Is Your Price Too Low??? | CX Unplugged 10/12/2024
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