CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
292 episodios disponibles

Latest episodes of the podcast CX Today

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Contact Center Trends for 2025: What's Hot and What's Not? 12/02/2025
Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft 30/01/2025
The Role of Acoustic Technology in the Modern Contact Center 28/01/2025
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy? 27/01/2025
Transforming Contact Centers with AI: Insights and Innovations 27/01/2025
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What's to Come 24/01/2025
Analyzing the Current State of AI In Business Communications 23/01/2025
Salesforce News - Agentforce 2.0, Atlas, & the New-Look Slack (January 2025) 23/01/2025
5 Disruptive Use Cases for AI in Customer Experience 21/01/2025
Big CX Update: ComputerTalk 09/01/2025
Meet ULAP. The Enterprise Communications Vendor That's NOT Jumping on the AI Bandwagon 07/01/2025
Total Experience: A Complete Guide for 2025 17/12/2024
How to Ensure the Ethical, Compliant Use of Contact Center AI 16/12/2024
QA Automation - How Far Can We Push AI? 11/12/2024
5 Customer Experience Trends for 2025 & Beyond 04/12/2024
Big CX News - The Latest on Microsoft's AI Agents, Afiniti's Bankruptcy, & Sprinklr's New CEO 04/12/2024
Contact Centres in 2025: How to Build Next Year’s Success Today 04/12/2024
Inside Cognigy's Revolutionary Agentic AI: The Future of Conversational Automation 29/11/2024
Big Update with Cognigy 29/11/2024
The Great Contact Center Debate: Cloud vs. On-Premises 27/11/2024
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