CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
279 episodios disponibles

Latest episodes of the podcast CX Today

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QA Automation - How Far Can We Push AI? 11/12/2024
5 Customer Experience Trends for 2025 & Beyond 04/12/2024
Big CX News - The Latest on Microsoft's AI Agents, Afiniti's Bankruptcy, & Sprinklr's New CEO 04/12/2024
Contact Centres in 2025: How to Build Next Year’s Success Today 04/12/2024
Inside Cognigy's Revolutionary Agentic AI: The Future of Conversational Automation 29/11/2024
Big Update with Cognigy 29/11/2024
The Great Contact Center Debate: Cloud vs. On-Premises 27/11/2024
Call and Contact Centre Expo 2024: A Preview 26/11/2024
The Power of Partnership in Elevating CX 22/11/2024
Exploring the Next Big Trends in CX 13/11/2024
UJET's New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap 11/11/2024
Probing the Gartner Magic Quadrant for CCaaS 2024 07/11/2024
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!) 31/10/2024
Harnessing the Power of Data in Contact Centers 30/10/2024
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More 28/10/2024
From Passive Algorithms to Active Agents: The Rise of Agentic AI 24/10/2024
AI Demystified! Customer Service Bots & Beyond (with a Demo) 17/10/2024
Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution 17/10/2024
Michels on Avaya's Key Launches and Future Relevancy 16/10/2024
Is an AI-Centric Strategy REALLY the Best Option In Enterprise Communications? 16/10/2024
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