CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
292 episodios disponibles

Latest episodes of the podcast CX Today

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80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision 19/06/2025
Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event 02/06/2025
Why Does Traditional CCaaS Pricing Need to Evolve? 29/05/2025
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX 15/05/2025
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist 13/05/2025
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX 25/04/2025
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru 22/04/2025
Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape 15/04/2025
Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update) 07/04/2025
Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push 04/04/2025
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform 03/04/2025
The Future of Work: Managing a Blended AI and Human Workforce 31/03/2025
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? 31/03/2025
Big CX Update: Miratech 27/03/2025
Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score 27/02/2025
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX 27/02/2025
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update) 25/02/2025
The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You 25/02/2025
Key Takeaways from Cisco Live 2025 EMEA 19/02/2025
Krisp's Game-Changer: Live Speech Translation That’s Reshaping Contact Centers 19/02/2025
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