Zoom Discusses Its New Conversational Intelligence Solution

CX Today
22/04/2022 7 min Temporada 1 Episodio 56
Zoom Discusses Its New Conversational Intelligence Solution

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Episode Synopsis

CX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom. In this session, we explore the release of its new conversational intelligence solution, discussing:The entrance of Zoom into the conversational analytics space How the solution may improve contact center conversations What differentiates this offering to competitors? The future of Zoom in CCaaS

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