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Listen "Why Successful Contact Centres Work Smarter, Not Harder"
Episode Synopsis
Watch on YouTube.CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact.In this session, we discuss the following:The key contact centre trends ahead of 2024 How to balance leveraging AI and automation and the human touch How important it is to develop a customer-centric strategyThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.
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