Contact Center Trends for 2024: What's Hot and What's Not?

CX Today
06/12/2023 28 min Temporada 1 Episodio 152
Contact Center Trends for 2024: What's Hot and What's Not?

Listen "Contact Center Trends for 2024: What's Hot and What's Not?"

Descargar episodio

Episode Synopsis

Watch on YouTube.CX Today's Charlie Mitchell hosts Peter Broeckx, EMEA Sales Director for Contact Center at AudioCodes.We introduce a host of contact center trends for 2024. Before focusing on five specifically:CCaaS Migrations Microsoft Teams Contact Centers Click-to-Call & Click-to-Chat Voice-First Conversational AI Business Continuity For more from the AudioCodes team, visit AudioCodes website.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

More episodes of the podcast CX Today

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update) 29/08/2025
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures 07/08/2025
Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys 15/07/2025
Big CX Update: Cyara 30/06/2025
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event 27/06/2025
The Next Generation Virtual Agent: An Inside Look 26/06/2025
RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap 26/06/2025
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision 19/06/2025
Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event 02/06/2025
Why Does Traditional CCaaS Pricing Need to Evolve? 29/05/2025
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA