CX Therapy - Let's talk customer experience!

Por: Julien Rio
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.
180 episodios disponibles

Latest episodes of the podcast CX Therapy - Let's talk customer experience!

Mostrando página 8 de 9

CX Therapy - Episode 40 - Connecting in the cab 05/11/2023
CX Therapy - Episode 39 - The best leaking roof experience ever 05/11/2023
CX Therapy - Episode 38 - Why exactly did I buy this insurance? 05/11/2023
CX Therapy - Episode 37 - Good service or Bribery? 05/11/2023
CX Therapy - Episode 36 - Never cross a nerd 05/11/2023
CX Therapy - Episode 35 - The most taxing customer experience ever 05/11/2023
CX Therapy - Episode 34 - In search of a mystery sprinkler feature 05/11/2023
CX Therapy - Episode 33 - Why do I need a PhD to pick a stroller? 05/11/2023
CX Therapy - Episode 32 - Targeting the schizophrenic customer 05/11/2023
CX Therapy - Episode 31 - A trip insurance trip up 05/11/2023
CX Therapy - Episode 30 - Know your audience... and ignore them! 05/11/2023
CX Therapy - Episode 29 - Clean up your customer service mess 05/11/2023
CX Therapy - Episode 28 - Customer Service through the roof 05/11/2023
CX Therapy - Episode 27 - The great jewelry lead 05/11/2023
CX Therapy - Episode 26 - What makes a channel a channel 05/11/2023
CX Therapy - Episode 25 - IVR Karma is coming back at you 05/11/2023
CX Therapy - Episode 24 - Someone left a package in the rain 05/11/2023
CX Therapy - Episode 23 - The Subtle Art of Losing Customers 05/11/2023
CX Therapy - Episode 22 - CX: a bad break 05/11/2023
CX Therapy - Episode 21 - The Wrong CX Recipe 05/11/2023
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