CX RIOT RADIO

Por: David Powers
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
279 episodios disponibles

Latest episodes of the podcast CX RIOT RADIO

Mostrando página 8 de 14

Unmasking the Delight Fallacy 27/06/2023
Espresso Shot: EX=CX² 26/06/2023
Espresso Shot: The Hidden Power of Positive Reviews 23/06/2023
The Unfiltered Truth about Poor Customer Experience 21/06/2023
From Scripts to Subversion: Embracing Punk Rock Ethos for Customer Service and Branding Success 14/06/2023
Embracing the Minimum Effective Tech Stack 07/06/2023
Efficiency and Progress Are Ours Once A-More 31/05/2023
Shattering the Silos: Holy Unity for Unstoppable Triumph 24/05/2023
CaffCX Throwback- Humanized CX 17/05/2023
Why You Should (Sometimes) Fire Customers 10/05/2023
A Firestorm to Purify the Bane that Customer Service Drowns In 03/05/2023
Personal Development in the Contact Center 26/04/2023
The Caffeinated CX Mindset 19/04/2023
The Power and Pitfalls of Personalization 12/04/2023
Is QA Workplace Bullying? 05/04/2023
Improving Your Bottom Line by Improving Company Culture 29/03/2023
Taking Care of the Voice of Your Company with Zac Garside 22/03/2023
Increasing Empathy, Decreasing Effort 15/03/2023
Sales Training for Plumbers w/Tony Gee 08/03/2023
OTTER 2.0 01/03/2023
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