CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
405 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 19 de 21

Srikanth Iyengar - Conduent - Evolution Of Modern CX 31/05/2019
Steve Jones - Capgemini - Using Data For CX Insights 24/05/2019
Mark Davies - PA Consulting on Customer 4.0 17/05/2019
Christine Bardwell - Oracle - An Omnichannel Future For CX 10/05/2019
Sarah Metcalfe - EX, CX, And Great Managers 03/05/2019
Amit Shankardass - Digital vs Human CX 26/04/2019
Vadim Anikanov - Smart Speakers Alexa/Home/Siri 18/04/2019
Wendy Shlensky - HGS - CXOutsourcers and BPO in 2019 12/04/2019
Ed Thomas - GlobalData - AI and CX 05/04/2019
Miya Knights - Amazon and Retail 29/03/2019
Peter Ryan - 2019 Front Office BPO Omnibus Survey Results 25/03/2019
Maxine Holt - Ovum - Cybersecurity 22/03/2019
David Rumble - gobeyond - offshoring 15/03/2019
Nuno Horta - Grupo Ageas 08/03/2019
Tamar Ravelli - Talingual 01/03/2019
Mike Havard - Ember Group 22/02/2019
Atul Vashistha - Neo Group - Third Party Outsourcing Risk And CX 15/02/2019
Steve Morrell - ContactBabel 08/02/2019
Patrick O'Brien, GlobalData Retail - Retail and CX in 2019 01/02/2019
Loren Moss, Unido Digital - Demographics and CX Channels 25/01/2019
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