CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
405 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 18 de 21

Sarah Burnett - Everest Group - PEAK Matrix RPA Research 18/10/2019
Vit Horky - NICE InContact - Where Is The Real Omnichannel? 11/10/2019
Nicola Collister - Woven - CX Cost Is Killing Innovation 04/10/2019
Mark Angus - Knowledge Executive - Blockchain in CX 27/09/2019
Shelli Ryan - The CX Blockchain Institute 20/09/2019
Ian Barkin - SYKES - Automation, RPA, and Tech in CX 13/09/2019
Clinton Cohen - iContact BPO - Recruitment And Super Agents In CX 06/09/2019
Ian Jacobs - Forrester Research - CX Emotion, Engagement, And Smart Speakers 30/08/2019
Paula Kennedy Garcia - Concentrix - SOLVing The Gig Economy In CX 23/08/2019
John Linkous - Phalanx Security - CX And Customer Data Security 16/08/2019
Peter Zaitsev - Percona - Data Security And CX 09/08/2019
Alistair Niederer - Egeria Insights - Customer Complaints & Disputes 02/08/2019
Steve Weston & Peter Ryan : CX In Egypt - Perception and Reality? 26/07/2019
Alan Graham - Mindpearl - Travel and CX 19/07/2019
Felix Serrano - Activus Connect - Platforms and the CX gig economy 12/07/2019
Rob Allman - Dimension Data - Global CX Benchmarking Research 05/07/2019
Ved Sen - TCS - Digital Strategy, CX, and Innovation 28/06/2019
Evan Jones - Harambee - How CX Can Create Employment 21/06/2019
Shai Berger - Fonolo - Managing Call-Backs 14/06/2019
Rod Jones - The 5 Common CX Operational Challenges 07/06/2019
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