CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
405 episodios disponibles

Latest episodes of the podcast CX Files

Happy New Year From The CX Files! 31/12/2025
CX Files 400 Live In London! Get Your Free Ticket Now! 11/12/2025
Discussion: CX In 2026 - The Predictions 04/12/2025
Nick Jiwa - CustomerServ - We Need To Focus On People In CX 27/11/2025
Leigh Hopwood - CCMA - 25 Years Of The ECCCSAs 20/11/2025
Gerry Brown - The Customer Lifeguard - CX Is Changing Fast 13/11/2025
Paul O'Hara - TP - AI Won't End BPO - It'll Supercharge It 06/11/2025
Elona Ymeri - Assist Digital - Albania & The Value Of Smaller BPO Locations 30/10/2025
Joanne Morrison - Outmarket - Modern Marketing For CX Brands 23/10/2025
Miguel Familia - Wise BPO - A CX Visionary In the Dominican Republic 16/10/2025
Discussion: CX In Georgia 🇬🇪 09/10/2025
Traci Freeman - Connecting Africa For Global Business Services 02/10/2025
Kwame Agyei - Appoynt - From Accra with Service: How Ghana Is Powering SMB CX 25/09/2025
Enea Dervishi - Simetrix Solutions - Is The Albania BPO Wave About To Break? 18/09/2025
Remembering Gareth Pritchard 16/09/2025
David Powers - Rooter Hero - The Three-Faced AI God In CX 11/09/2025
Cheryl Paarwater - Enerlytics & Call Lab BPO - How Does AI Affect Marginalized Communities? 04/09/2025
Kathy Juve - Concentrix - Flashback To The First Month Of Covid 28/08/2025
Dave Rizzo - TP - Flashback To The First Week Of The Covid Crisis 21/08/2025
John Devlin - Ascensos - Flashback To Day One Of The 2020 Covid Lockdowns 14/08/2025
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