CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
393 episodios disponibles

Latest episodes of the podcast CX Files

Kwame Agyei - Appoynt - From Accra with Service: How Ghana Is Powering SMB CX 25/09/2025
Enea Dervishi - Simetrix Solutions - Is The Albania BPO Wave About To Break? 18/09/2025
Remembering Gareth Pritchard 16/09/2025
David Powers - Rooter Hero - The Three-Faced AI God In CX 11/09/2025
Cheryl Paarwater - Enerlytics & Call Lab BPO - How Does AI Affect Marginalized Communities? 04/09/2025
Kathy Juve - Concentrix - Flashback To The First Month Of Covid 28/08/2025
Dave Rizzo - TP - Flashback To The First Week Of The Covid Crisis 21/08/2025
John Devlin - Ascensos - Flashback To Day One Of The 2020 Covid Lockdowns 14/08/2025
Dave D'Arcy - Laughing Leadership - The Recurring "Groundhog Day" Issues In CX 07/08/2025
Amanda Quinn - Quinn Growth Advisors - BPOs Must Specialize or Die Trying 31/07/2025
Mike Ortegon - Yoummday - How Travel Is Taking Off 24/07/2025
Jon Florence - Xima Software - AI In The Contact Center 17/07/2025
Thomas Oronti - Advensus - From Beaches to BPO: How the Dominican Republic Became a CX Star 10/07/2025
PANEL: In Face of Stagnating Favorability Ratings, What’s Next for South African Offshore CX? 03/07/2025
Pete Jones - Grypp - Why Are We Still Asking Agents to Work with Their Eyes Shut? 26/06/2025
Mythbusting AI In CX - The Truths No One Tells You 19/06/2025
Owen Campbell - Kura - How BPOs Can Work With Regulated Industries 12/06/2025
David Neale - GBPO Solutions - Building Trust In BPO Sales Claims 05/06/2025
CXOutsourcers 2025 - Feedback From Munich Delegates 29/05/2025
Mark Zucker - MCVO Talent - Four Weddings And A BPO 22/05/2025
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